Engineering-Customer Collaboration

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On today’s episode of The Pragmatic Engineer, I’m joined by fellow Uber alum, Sabin Roman, now the first Engineering Manager at Linear. Linear, known for its powerful project and issue-tracking system, streamlines workflows throughout the product development process.

In our conversation today, Sabin and I compare building projects at Linear versus our experiences at Uber. He shares insights into Linear’s unique approaches, including:

• How Linear handles internal communications

• The “goalie” program to address customer concerns and Linear’s zero bug policy

• How Linear keeps teams connected despite working entirely remotely

• An in-depth, step-by-step walkthrough of a project at Linear

• Linear’s focus on quality and creativity over fash shipping 

• Titles at Linear, Sabin’s learnings from Uber, and much more!

Timestamps

(00:00) Intro

(01:41) Sabin’s background

(02:45) Why Linear rarely uses e-mail internally

(07:32) An overview of Linear's company profile

(08:03) Linear’s tech stack

(08:20) How Linear operated without product people

(09:40) How Linear stays close to customers

(11:27) The shortcomings of Support Engineers at Uber and why Linear’s “goalies” work better

(16:35) Focusing on bugs vs. new features

(18:55) Linear’s hiring process

(21:57) An overview of a typical call with a hiring manager at Linear

(24:13) The pros and cons of Linear’s remote work culture

(29:30) The challenge of managing teams remotely

(31:44) A step-by-step walkthrough of how Sabin built a project at Linear 

(45:47) Why Linear’s unique working process works 

(49:57) The Helix project at Uber and differences in operations working at a large company

(57:47) How senior engineers operate at Linear vs. at a large company

(1:01:30) Why Linear has no levels for engineers 

(1:07:13) Less experienced engineers at Linear

(1:08:56) Sabin’s big learnings from Uber

(1:09:47) Rapid fire round

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The Pragmatic Engineer deepdives relevant for this episode:

• The story of Linear, as told by its CTO

• An update on Linear, after their $35M fundraise

• Software engineers leading projects

• Netflix’s historic introduction of levels for software engineers

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Where to find Sabin Roman:

• X: https://x.com/sabin_roman

• LinkedIn: https://www.linkedin.com/in/sabinroman/

Where to find Gergely:

• Newsletter: https://www.pragmaticengineer.com/

• YouTube: https://www.youtube.com/c/mrgergelyorosz

• LinkedIn: https://www.linkedin.com/in/gergelyorosz/

• X: https://x.com/GergelyOrosz

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References and Transcripts:

See the transcript and other references from the episode at https://newsletter.pragmaticengineer.com/podcast

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