8min chapter

Digital Transformation Podcast cover image

Becoming an AI-Savvy Leader

Digital Transformation Podcast

CHAPTER

Navigating Job Automation and Employee Displacement

This chapter explores the intricate relationship between job automation and the challenges it poses for displaced workers, particularly in customer service sectors. It highlights the need for organizations to adopt a human-centered approach to AI and invest in retraining efforts to bridge the employment gap caused by technological advancements.

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