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169. Effective Workplace Communication

Empire Building

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How to Deal With a Hot Button

I tell everybody who comes to my organization that if you ever send me an email or a text that says, hey, do you have a second to talk? Like your phone will ring immediately. So let's just get some clarity around what we need to talk about. That like what and it sends me into like a spiral, honestly, like an emotional spiral. But I think when people come in, sort of coming in hot, I'm always like, are you going to have a hat right now? It seems like you're having a hat. Let's like back it up and then we'll be able to solve for it.

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