From 16 Years in Corporate to a $1m SDE Acquisition
Acquiring Minds
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Navigating Repair Services in Outdoor Brands
This chapter explores the relationship between a repair service provider and prominent outdoor brands like Arcteryx and Patagonia, focusing on warranty systems and repair processes. It discusses the labor-intensive nature of the industry, market dynamics, and the importance of quality service while highlighting growth opportunities and financial performance. Additionally, it examines the implications of customer concentration and strategies for expanding services in a sustainable way.
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