AI outsourcing expert Eric Mulvin, founder of PAC Biz Outsourcing, shares how companies can combine automation with people-first call centers to scale without losing the personal touch.

In this episode, we explore the future of AI in customer support, how BPO Philippines companies like PAC Biz are building global solutions, and why a virtual assistant Philippines can be the perfect extension of your business.

Eric explains how human in the loop support ensures that automation never replaces empathy, and how a HIPAA compliant call center supports industries like healthcare, legal, dental, and accounting.

Whether you’re curious about PAC Biz Outsourcing, seeking insights from an Eric Mulvin interview, or looking for ways to integrate AI operations automation into your business, this episode breaks it all down.

If you’re a healthcare practice, law firm, dental office, or SaaS company, Eric shows how AI for healthcare, AI for legal intake, AI for dentists, and AI for accountants can unlock consistent, secure, and scalable results. His “AI + HI (AI plus human)” framework proves that people still matter most in customer interactions — with AI amplifying productivity behind the scenes.

Eric also shares why PAC Biz is a great place to work Philippines, and how innovations like listening to calls with AI and call QA automation are creating new jobs while ensuring better customer experiences.

If you’ve searched for ways to make AI outsourcing work in real-world operations, this conversation gives you the wisdom and playbooks to:

Understand where AI fits vs. where humans are essential
Build effective outsourcing strategies in the Philippines
Keep compliance airtight (HIPAA, legal, healthcare)
Reduce churn, improve culture, and retain talent
Measure ROI with AI-powered call listening & attribution

00:00 Intro & Eric’s journey
01:05 From taxi startup → PAC Biz Outsourcing
03:00 Global 24/7 call center model
04:10 Culture & turnover (20–25% vs 100%)
06:00 Where AI helps: ops, docs, HR, QA, analytics
07:50 Training staff on AI + safe usage
09:00 AI + Human-in-the-loop explained
10:15 Use cases: healthcare, legal, dental, SaaS
12:00 Virtual assistants + custom GPT playbooks
14:20 Reducing 8-hour tasks into 10-minute workflows
16:00 When automation fails: humans step in
18:00 New jobs from AI: QA, call-listening, content ops
20:30 AI call listening & lead attribution
22:30 Closing thoughts & where to connect

Subscribe for more strategies on AI outsourcing and how to scale your business with smart call center outsourcing + human-driven solutions.

#AI 🤖 #Outsourcing 🌍 #CallCenter ☎️ #VirtualAssistant 👩‍💻 #CustomerSupport 💬 #BPO #Philippines 🇵🇭 #HumanInTheLoop 🧑‍🤝‍🧑 #Automation ⚙️ #HealthcareSupport 🏥 #LegalIntake ⚖️ #Dentists 🦷 #SaaS 🚀 #HIPAA 🔒 #EricMulvin 🎙️

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