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17min chapter
From Microsoft to SOFTEL: Aaron Steele's Teams Journey
Microsoft Teams Insider
Navigating Tech Transition: From Skype to Teams
This chapter explores the evolution of communication technology, focusing on the shift from Skype to Microsoft Teams and the challenges faced by small to medium businesses (SMBs). The discussion highlights the complexities of managing multiple administrative interfaces and the importance of AI and automation in simplifying these processes. It also emphasizes the role of Managed Service Providers in facilitating this transition and the need for efficient telephony management within the evolving landscape of telecommunications.
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