Marina Krakovsky on the Middleman Economy
EconTalk
00:00
The Challenges of Open Table in the Restaurant Industry
A last minute cancellation or a no show can be disastrous for restaurants. The obvious way to do that, to avoid that, is to charge people to make reservations. Open Table created policies to minimize the chances that this would happen. It's traditionally been a no-no in the restaurant industry to charge diners.
Transcript
Play full episode
