People get caught up in what i call the crush of stuff. When we go to a training, we listen to, maybe you give us speech, we're like, i'm jacked up. I'm ready to go. And then two days later, we're not really excited any more and we don't do anything. So if you don't develop an action plan, if you just kind of take some notes, the notes, you won't even look at them again. To me, it's all about building a plan and holding yourself to that plan - reviewing on a daily basis.

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