Do You Really Need Paper Clips?

In the day to day experience of most people, so much of the conversations that go on at work are about making requests of each other. So we're trying to move from bad yeses and bad nos to good yesses and good nos. What we see as the best practice is tune into the ask. When somebody makes a request of you, start taking notes. Start asking good questions. Help them find tune. Let me make sure i understand exactly what you need here....