The Importance of Design in Government

In the United States, it’s fair to say that federal, state and local governments have struggled in the era of digitalization. Decades in to that era, there is still a gap between the policy outcomes we seek and what citizens often get when they engage with government agencies and services online. At its worst this gap means people aren’t receiving critical services that sustain their lives; and at the very least it reduces faith in government to be able to solve problems right at the moment when it’s clear the collective challenges we face are going to 

Jennifer Pahlka, who served in President Barack Obama’s administration as deputy chief technology officer and founded the nonprofit Code for America, has written a book that asks us to reexamine how government works, and how it should work, in the digital age. It's called Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better, and it's the subject of the podcast today.