How a “Bot Wrangler” uses AI to scale support without compromise
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Evolving Roles in Customer Support: The Shift to Consultative Services
This chapter explores the transformation of customer support roles in the dental industry, spotlighting how technology, including an AI agent named Finn, is reshaping interactions. It underscores the shift from transactional support to a more personalized and consultative approach, as customer support and success roles merge to foster stronger customer relationships.
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