Navigating Efficiency and Safety in High-Risk Environments

This chapter explores the delicate balance between efficiency and safety in high-risk environments, using examples from aviation incidents to illustrate the challenges of operational goal conflict. It emphasizes the need for organizations to understand trade-offs and conflicting goals, highlighting the importance of transparency and continuous learning for improving reliability. The discussion underscores the complexity of decision-making in real-time scenarios and calls for a reevaluation of incentive programs to align with safety priorities.