3min chapter

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Summary of Social Physics by Alex Pentland | Free Audiobook

QuickRead Podcast - Free book summaries

CHAPTER

How to Predict Productivity in a Call Center

Groups of people like communities, have a collective intelligence that is different from the individual intelligence of each group member. This group intelligence can predict group performance in the same way an i c can predict an individual's performance. When group members are encouraged to inter and engage, ideas are easily built upon,. resulting in an improvement of productivity and efficiency. Chapter seven: The new deal on data can lead to data rich society.

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