Emotional Labor with Rachel Monroe and Ash Compton of Bad Therapist
You're Wrong About
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Navigating Emotional Labor
This chapter explores the concept of emotional labor, highlighting its origins in Arlie Russell Hothschild's research on service roles like flight attendants. The discussion emphasizes the expectations placed on workers to exhibit specific emotions, contrasting past and present experiences in service industries. Additionally, it examines the challenges faced by professionals in maintaining emotional authenticity while fulfilling job demands, with implications for both their well-being and the quality of service provided.
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