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3min chapter
Benchmark: 10 Principles of Connecting
Chasing Excellence
Eight Questions That I Love Most People Answer
Listen completely and sincerely, listen aggressively. Don't count to three when the other person is talking - that's their chance to formulate a response. If you have one immediately right away, you're taking turns. And it's ok to interrupt in the middle of a conversation -- never spart th difference.
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