Knowledge Cast by Enterprise Knowledge cover image

Sandrine Krasnopolski - Knowledge Management Director at Fragomen

Knowledge Cast by Enterprise Knowledge

00:00

How Do You Create a Healthy KM Organization?

The right people and culture are the key to a successful KM, says John Defterios. "It doesn't happen overnight and it's a long process," he says of building strong relationships with employees. The company has been working on improving its customer service experience for more than two years.

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