The right people and culture are the key to a successful KM, says John Defterios. "It doesn't happen overnight and it's a long process," he says of building strong relationships with employees. The company has been working on improving its customer service experience for more than two years.
Enterprise Knowledge CEO Zach Wahl speaks with Sandrine Krasnopolski, Knowledge Management Director at Fragomen, the largest immigration law firm in the world. With 25+ years of experience in immigration, people, project, and knowledge management, Sandrine specializes in successfully leading teams, implementing knowledge management initiatives, and developing process efficiencies to support optimal client service and insightful content development.
In conversation with Zach, Sandrine discusses the unique role of knowledge management at Fragomen as an incubator and delivery system for knowledge and as a revenue generating venture.
Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.
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