Mastering Change: A Six-Level Approach

This chapter discusses the importance of engaging people in organizational change and outlines a six-level approach to ensure successful change initiatives. It shares a client's struggle with accountability and how they addressed it by coaching the CEO to communicate the importance of accountability and involving each individual in fulfilling the organization's purpose. The chapter also highlights the use of new structures, accountability partners, and visual aids to support the change process. The result was a shift in perception, where accountability became fun and collaborative, and the leaders gained insights into why change management fails.