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S10, Ep7 How to Fail: Emma Reed Turrell

How To Fail With Elizabeth Day

00:00

The Benefits of Empathy

"It was going to take something like empathy for me to realize actually what was going on here," she says. "I think I couldn't do the job I do without it." This year has been really interesting because this year with the pandemic, my job to empathize,. there have been these times where actually I've just noticed that dial start to creep up again and it starting to overload".

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