How to Build a Human Relationship With Support People

Fittrick is a non-scalable relationship building found us doing support. It's really bizarre because most people expect like a customer service drone it's not an ai bot at this point right they think ai somebody's just gonna try to get me off customer service as fast as possible. When you show up quickly and respond to them in an empathetic way and kind of also show some of your humanity everything changes, says fittrick.