Episode 005: The World Has Changed
Exponent
00:00
Amazon
Amazon executives considered publishing people anti-diluvian losers with rotary phones and inventory systems designed in 1968. Publishers kept no data on customers, making their bets on books a matter of instinct rather than metrics. They were full of inefficiencies starting with over-price Manhattan offices. Well, I mean, the internet, if anything demands efficiency, it strips out all the digital channel, completely changes it.
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