Entrepreneurial Mindset in Customer Success with Marija Skobe-Pilley
Customer Success Talks
00:00
Empowering Customer Conversations
This chapter emphasizes the roles of confidence and curiosity in customer interactions, advocating for discovery questions to deepen client engagement. It discusses strategies for reducing pressure in business reviews, and the importance of understanding customer needs beyond upselling. Additionally, it introduces effective communication techniques and a value framework to enhance customer success, fostering genuine connections that promote retention and advocacy.
Transcript
Play full episode
