Culture First with Damon Klotz cover image

Bob Sutton on building a workplace with healthy friction and no assholes

Culture First with Damon Klotz

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Revamping the DMV Experience

This chapter explores the significant improvements implemented at the California DMV, showcasing the role of a new leader focused on enhancing customer service and morale. It highlights the impact of 'friction fixers' and the importance of positive interactions in high-stress environments for overall satisfaction.

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