The Leaders That Have It, They're Both Empowering and Appropriately Controlling

Sometimes the best leaders are actually appropriately con olling, not overly controlling. They have certain often odd and frequently unusual, and i would say occasionally weird, unbending standards. In some areas, they're hyper controlling; for example, chick filet is a world class organization but its team members are empowered with tons of flexibility to make the customer experience great. But every time a customer says, thank you, how does the chickfilet employee have to respond? The team member has to say my pleasure.