How to Have a Difficult Conversation

The key has to start with figuring out when and with whom what you do doesn't work. Find a coach who can coach you in that particular skill which is what Darryl led in this particular dct project. As clinicians ability to respond empathically was improving in the study many of the clinicians felt less and less certain about their ability. Being confronted with the sheer complexity of responses engendered a sense of humility while at the same time allowing people to express empathy more effectively.