How to Speed Up an Organization

Francis: Who gets hurt when the company moves too fast? Customers, right? We sometimes optimize for the short run when we need to come to our customers for the long run. Teresa: How do you influence your colleagues to slow down when it matters and to speed up when it matters? Francis: I think my decision making is under optimized because I don't balance perfectly the speed, the move fast, but plan. That would be the biggest impact on me. So that's what we're going to start to play with.