Fintech Insider Podcast by 11:FS cover image

705. News: Monzo has their U2 moment and Africa's newest fintech unicorn crowned

Fintech Insider Podcast by 11:FS

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Could Monzo Have Done This in a Different Way?

It seems a little bit of a culture shift for Monzo to launch something to customers without asking them and involving them. Could they have done this in a different way? One thing that they could do is have people opt into trying new things broadly. You can certainly opt out if you want to, but we want to give everybody an opportunity to experience these features to see if you like them. I hope that that's ultimately what is at the heart of this, which is helping people see the value in this product in a way that doesn't force them to commit.

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