Would a Treatment Co-ordinator really benefit your practice?
In the latest segment of our podcast, we had the delightful Emma, an expert treatment coordinator, share her experiences and guidance on the evolving role of a treatment coordinator in a dental practice.
https://youtu.be/4p5iLCX-mgA
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Would this TCO model work in your practice? What are the challenges in starting this? Are there any drawbacks? Emma spills all the beans!
Need to Read it? Check out the Full Episode Transcript below!
Highlights of the episode:00:00 Introduction02:21 Emma's Journey to TCO5:46 TCO’s role in various practices10:00 Advantages of a TCO consultation 14:13 Disadvantages of Treatment Co-Ordinators18:20 Timings of Appointments21:19 Patient consent processes23:02 Profitability and practicality of TCOs25:56 Introducing virtual treatment coordinators (VTC).28:00 How to find a TCO31:45 How to reach Emma
If you’re inspired to learn more, reaching out to Emma is a breeze. Connect with her through her Instagram page @em_thetco
If you liked this episode, you will also like Recommend Treatment Plans with Confidence – IC038
Did you know? You can get CPD from the Web App or Phone App and watch premium clinical videos, for less than a tax deductible Nando’s per month?
Click below for full episode transcript:
Episode Teaser: Mentally, why are you worried about a patient booking their next appointment? Why are you worried about how they're going to pay for their treatment? That's not your worry. That's for someone else to deal with.
Jaz's Introduction:Hello, Protruserati. I'm Jaz Gulati and this Interference Cast, we're going to cover the topic of treatment coordinators. Is it right for your practice? We hear from Emma Yates, who is a nurse turned into a treatment coordinator. And a treatment coordinator, if you haven't heard of this term before, is someone who is kind of in between the reception team and the dentist, right?
They've got enough clinical knowledge to discuss the pros and cons of different treatment and help the patient in their journey to find out what's the best treatment for them and also help them to pay for their treatment, how to finance it and answer those niggling queries they sometimes have and sometimes patients have to wait some time to hear from the dentist.
But that treatment coordinator is a friendly phrase, right? They're not the scary dentist. They're a friendly face. They're an advocate for the patient. And I've seen over the past few years, lots of different practices adopt the treatment coordinator model. Now, I'm not sure if it's just a UK thing or a worldwide thing, but this is definitely becoming more integrated in dental practices.
So if you're a principal wondering if this is the right move for you, or if you're maybe a nurse thinking, hey, you know, could I be a treatment coordinator? Or perhaps you're an associate and you like the idea of your practice, having a treatment coordinator, and maybe you can send them this episode to weigh out the pros and cons of it as per the discussion that we have with Emma.
So let's join Emma now. And at the end in my outro, I'll let you know how you can claim CPD for this episode.
Main Episode:Emma Yates, welcome to the Protrusive Dental Podcast. How are you?
[Emma]I'm good. Thank you. How are you?
[Jaz]Yes, absolutely brilliant. It's a Saturday. I was working clinical this morning. I've had a couple hours of de stress, but now, I love, I'm doing the bit, which I love speaking to different people, learning, sharing.
And today's topic is treatment coordinators of which you are for the past six years. As you told me before we hit the record button, I have so many questions for you, like so many practices could be employing this way of working. And they probably have so many questions. I'd be hesitant for some reason, so many concerns before doing such a big step.
