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Shortcuts to AA elite status | Frequent Miler on the Air Ep251 | 4-19-24

Frequent Miler on the Air

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Challenges and Hopes for AI-based Customer Service

Exploring the obstacles in implementing AI for customer service, including accuracy concerns from past experiences and doubts over AI adoption in banking sector due to compliance issues. The discussion highlights the importance of enhanced call routing and AI's role in recognizing situations requiring human intervention in customer service.

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