AI-led Hyper-Personalization in Customer Service -- Peter Voss // Aigo.ai
MarTech Podcast ™ // Marketing + Technology = Business Growth
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How to Personalize Your Customer Service Experiences With a Chatbot
Peter Voss is the founder, CEO and chief scientist at igo.ai. He says chatbots are starting to be able to make judgments and actually basically have a brain to learn. Hyper personalization means your AI agent remembers that you called in and that the rebooting helped. It's like talking to the same person you spoke to yesterday. They remember everything about the conversation.
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