Transforming Customer Support through Mentorship and AI

Ruth O’Brien, Senior Director of AI Support at Intercom, sits down with George Dilthey, Head of Support at Clay, to explore “The Wheel” – Clay’s 15-month rotational program that begins in customer service and develops the next generation of tech leaders.

Find out more about The Wheel program here.

Watch this episode on YouTube: https://youtu.be/zUw0IyehCuw?si=4UQjiDQuAYWfkZ8o

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Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/

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