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The Power of Narrative in Design and Training
I used to always talk about, I've got too many solutions, not enough problems, right? But when you start looking at the natural work of things, that's really where it comes in. And then you say, well, how is it going to serve this problem? And I think it really makes it real for people in which you get everybody bought in and everyone has an opportunity to reflect on it. It just motivates good work.