Jennifer Cramer, VP of Customer Success at Planhat - Is all churn bad?
The Customer Success Channel
00:00
How to Track Customer Churn
How do you identify churn then? Is it by ARR loss? Is it down grade? Like obviously everyone's using a different way of identifying churn these days. What metrics are you actually using to track churn? I think there are actually a lot of indicators and they can happen throughout the life cycle, but it's making sure you flag them early enough so you can do something about it.
Transcript
Play full episode
