Continental Airlines: Gordon Bethune
Wisdom From The Top with Guy Raz
00:00
The Importance of Personality in a Competitive Environment
As a kid flying on Pan Am and DWA. All gone because of managers that could not work in a competitive environment. If you do a really good job, it's not a big industry. What did you see at Branoff that they were doing wrong? Thick, bureaucratic overhead, a lot of territorialism,. A lot of silos, that kind of thing. They had an adversarial relationship with their unionized workforce.
Transcript
Play full episode
