Finding Mastery with Dr. Michael Gervais cover image

How to Think, Create, and Lead in Unconventional Ways | Sarah Stein Greenberg

Finding Mastery with Dr. Michael Gervais

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Exploring Emotional Insights in Human-Centered Design

This chapter explores how creating the right contexts can lead to new insights in design. Using the example of a haircut experience, it emphasizes the role of open-ended questions and human-centered design in understanding emotional connections and informing design decisions.

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