16min chapter

How Leaders Lead with David Novak cover image

#161: Yamini Rangan, CEO of HubSpot — Fortune favors the focused

How Leaders Lead with David Novak

CHAPTER

Solve for the Customer: Putting Customers First

They discuss the concept of 'Solve for the Customer' (SFTC) and how it is the guiding principle at HubSpot. They share examples of how they applied SFTC during the COVID-19 pandemic and highlight the importance of solving for the customer in the decision-making process.

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