Mission Statement Impossible
REWORK
00:00
Why Is It So Grandiose?
"If you actually cared about the ultimate customer experience, maybe you'd just fuck and wash the car," he says. "So much business is not grandeurs at all." He adds: "A missin statement about pleasing customer experiences somehow gives meaning to life in some abstract, a bolsed, self denying way"
Transcript
Play full episode
