The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving cover image

604: How Design Thinking Rebuilt IBM and Reached 400,000 Employees

The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving

00:00

Direct customer conversations and targeted enablement

Phil describes one-on-one customer calls and an expert 'desk' approach instead of broad sales training rollouts.

Play episode from 16:52
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app