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How Does Airbnb Disrupt with Design?
The Irrational Mind | With Kristen Berman
What's the Best Thing About AirBan B?
We do want to do a lot of guess education, so we essentially wanted to inform people, once you hit three stars, the questions that populate after that really make it clear that something, we believe that something went wrong. So we ask questions like, well, what didn't meet your expectations? Right? And then wo're the cleverest thing in the review system, or there's lots of clever things, but one thing that is outstanding is that you're asking people first to give the host personal feedback that won't be public, and then you ask them to write their public review.
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