How to Handle Mistakes

I don't judge people always by the mistakes that they make, but I always judge them by what their responses to that mistake. Do they own it and fix it or do they blame shifting, go blame other people across the board? If you're going to blame other people, then I don't probably want to work with you. Mistakes are going to happen, right? I get people my passes on that. It just happens. But how do you handle that mistake? And I think clients judge just the same way. By the way, having that discussion in the prospect meeting or in the initial client meeting, setting that expectation or even for existing clients, as you're going into your