The Importance of Relational Communication

A lot of servers will have like their iPads with them and they're taking your order. The problem with that though is that there's no eye contact. There's no relational communication. You are getting paid by this establishment to take my order. No way. Any time you go above and beyond the act and call of duty, I'm going to move a dollar bill from my pile into your pile. That's where I met my wife.