Rethinking Roles: The Case Against Producers in Service

What would you do if someone on your team made a mistake 80% of the time?
Reprimand them? Possibly.
Train them? It better be a lot of training!
Release them? Hard to argue.
When you ask agency service team members how many times a producer gets a service request or change 100% accurate and 100% complete, the first time, the answer is usually about 2 out of 10.
In other words, producers make mistakes on service duties about 80% of the time.
In this podcast, Brent shares the Three Reasons You Need to Fire Your Producers From Service.

To watch the video or read the transcript of this episode, visit www.sitkins.com/blog/fire-your-producers-from-service

If you're ready to get your agency to its Best Version Possible, visit www.sitkins.com