The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Joel Califa, Senior Product Designer at GitHub

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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How to Define Tiny Wins and When and Why Design Teams Should Seek Them Out

GitHub has 20 million engineers and usually the power users are not the majority of them. So how representative is this specific power user for the entire user base that we want to serve? I think lately we've been biasing towards introducing these difficult changes rather than ignoring them or punting on them.

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