The Importance of Listening to Patients

JJ: I think just making sure that we're balancing patient expectations and what they're looking for in primary care, recognizing that barriers that they may have experienced. The second thing that drives me crazy is the expectation that, you know, if patients are late, we just reschedule. JJ: Right now I'm reading The Wandering Earth, which is really good about moving this planet as our sun is dying. It's very depressing, but very good.