AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
4min chapter
Jay Nathan’s Take on CS
Gain Grow Retain
The Controversy Around Customer Success
I have so many questions from just five minutes of what you said, but I will just. answer this for us and all our listeners. Do why do we need customer success? Is it true that CS is just program management office or why do even non-sas companies or sales companies, what is the need for CS to exist? It's a great question. And sometimes I ask myself that, honestly. So really to me, it's less about having a department that is called customer success. It's about having a great product. We can see what's going on and we can coach and guide our customers to a better outcome than they could receive on their own. That's intrinsic
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode