Jay Nathan’s Take on CS
Gain Grow Retain
00:00
The Controversy Around Customer Success
I have so many questions from just five minutes of what you said, but I will just. answer this for us and all our listeners. Do why do we need customer success? Is it true that CS is just program management office or why do even non-sas companies or sales companies, what is the need for CS to exist? It's a great question. And sometimes I ask myself that, honestly. So really to me, it's less about having a department that is called customer success. It's about having a great product. We can see what's going on and we can coach and guide our customers to a better outcome than they could receive on their own. That's intrinsic
Transcript
Play full episode
