The Five Step Process

Dan: How many times have we seen this go wrong? Every time. And I think often, unless the change is completely throughout the baby and put in fresh bath water or whatever that metaphor that I'm trying to make, mangal, mangal beautifully. Normally you've got a whole lot of other stuff going alongside this new change initiative. And so unless you're doing that checking in regularly, then it can just drop off people's radar and we can continue. So let's plan to make sure we don't have any assumptions. Early, catch you early.