5min chapter

Hidden Brain cover image

How to Complain Productively

Hidden Brain

CHAPTER

Reframing Is a Strategic Tactic

Mike Downey: Reframing is the other person helping us see the bigger picture. He says people should go out and search for people who perhaps have courage to reframe when we're complaining about unfairness. "I am looking for agreement, commiseration and perhaps most importantly validation," he says.

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