The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Moment of truth – Fin AI Copilot in practice

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

Optimizing Internal Knowledge Management for AI Systems

The chapter emphasizes the need for disciplined knowledge and content management processes to ensure accuracy and trustworthiness of information provided to AI systems like Co-Pilot. It discusses the impact of Thin AI Co-Pilot on training new support agents and highlights the importance of setting the right expectations for utilizing the tool.

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