The Crucial Role of Low-Level Personnel

This chapter emphasizes the vital contribution of low-level employees in organizations, particularly their relationships with customers that can determine business success. It also discusses the pitfalls organizations face when relocating, highlighting how management changes often overlook the importance of retaining personnel and organizational memory. Ultimately, the chapter explores the interplay between knowledge, information, and practices, advocating for a critical reevaluation of knowledge management strategies in today's evolving landscape.