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Tech legend John Chambers: “Don’t do the right thing for too long”
The Times Tech Podcast
The Transformative Power of AI in Customer Service
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This chapter explores the transformative impact of AI, especially in customer service, and its potential to surpass the internet's influence. It highlights key developments, such as Microsoft's investment in OpenAI, while discussing how productivity and customer satisfaction are poised to evolve with these advancements.
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highlights
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