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3min chapter
Tech legend John Chambers: “Don’t do the right thing for too long”
The Times Tech Podcast
The Transformative Power of AI in Customer Service
This chapter explores the transformative impact of AI, especially in customer service, and its potential to surpass the internet's influence. It highlights key developments, such as Microsoft's investment in OpenAI, while discussing how productivity and customer satisfaction are poised to evolve with these advancements.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode