The Transformative Power of AI in Customer Service

The Sunday Times’ tech correspondent brings on John Chambers, former chief executive of Cisco, to talk about artificial intelligence (4:30), why booms are necessary (8:00), coming to Silicon Valley (12:15), Cisco (14:15), buying 180 companies (19:00), the dotcom bust (23:00), how the old startups have grown up (29:15), whether founder shares are a good thing (31:00), still working at 75 (34:00), competition (35:40), why he has bet on the startup Humane (40:45), spending his own money (45:00), how AI will change everything (48:15), and his worst day (53:15).

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