We Did Something Right. We Didn't Know That Was Going to Happen, We Know It Now.

We made several kinds of mistakes. There were pure execution errors from the CDC and others getting tests wrong, et cetera. The most telling conversation I had was with a guy named Baruch Fishoff. He darned near predicted everything that was going to happen in terms of public reaction. People believe they've got a right to the status quo. When the status quo changes on them, they're angry.